How to Make a Claim for Residential or Commercial Insurance___________________________
 Here is a quick checklist of what you need to do, should you have the unfortunate situation of having to process a claim of loss due to fire, theft, or other circumstances. A more detailed information package is available through our office.
This list is meant as a general guideline only, as individual situations will vary.
- Notify the appropriate authorities as applicable (police, fire) to report the incident that has caused your loss.
- Contact Garriock Insurance
with the pertinent details (the "who, what, where,
when and why") of your situation.
Our 24 hours emergency line is 1-800-387-5677
Group members: please call 1-800-607-2424, and if in the USA, please call 1-800-241-2541
- The adjuster assigned to your case by the insurance company will contact you within 24 hours. They will begin to assess your claim, and guide you through the claims process.
- Get a notebook, and begin a diary of your claim - record
the details of your conversations - who you spoke with, the
date/time, and what was discussed and agreed to. This simple
tool will help avoid confusion, and assist you in managing
the details of your claim.
- The adjuster will ask you to gather the supporting documents
you need to help them assess your loss - please keep a copy
of these documents and photos for your own files. These documents
will confirm the value of the items lost or damaged.
- After discussion and negotiation with you, the adjuster will offer a settlement, and if agreed upon, arrange for payment of your claim or replacement of your property, depending upon the terms of your policy.
- Garriock Insurance is here to help
you at any time that you have questions about the claims
process. If you are having difficulty settling your claim
with the adjuster, we may be able to provide suggestions
and solutions
|
